Effective Date: January 2026
1. Who We Are
This privacy policy applies to Talachi Jewelry ("we," "us," or "our"). Our website is https://www.talachijewelry.com and you can contact us at: contact@talachijewelry.com.
We are committed to protecting your personal data and respecting your privacy.
2. The Data We Collect
We collect and process the following categories of personal data that you provide directly to us:
Identity and Contact Data: Your name, delivery address, billing address, email address, and telephone number.
Transaction and Service Data: Details of your purchases, custom design requests, repair history, and any correspondence related to servicing your jewelry.
Financial Data: Payment card details or PayPal account information are processed securely by our third-party payment service providers. We do not store or have access to your full payment card details on our servers.
Technical Data: When you visit our website, we may automatically collect your IP address, browser type, device information, and browsing behavior through cookies and similar technologies. This helps us improve our website's functionality and user experience.
Special Note on Jewelry Data: We create and retain records of repairs and services to ensure the highest quality of after-sales care and to honor any service warranties. We only record personal specifications (like ring sizes) if you provide them to us for a specific service.
3. How We Use Your Personal Data
We use your information solely for the following purposes:
To process and fulfill your orders, including delivery, returns, and repairs.
To manage our ongoing relationship with you, including communicating about your purchases or services.
To comply with legal and regulatory obligations in the United Arab Emirates.
To improve our website, products, and services through internal analysis (using anonymized or aggregated data where possible).
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
The performance of a contract with you (to process and deliver your order).
Our legitimate interests (to operate our business, provide customer service, and improve our website, provided your interests do not override these).
Compliance with a legal obligation.
5. How We Share Your Data
We respect the confidentiality of your data. We only share it in the following circumstances:
With trusted Service Providers who perform functions on our behalf under strict confidentiality agreements. This includes:
Payment processing partners (e.g., PayPal, banking institutions).
Shipping and delivery companies.
IT and website hosting providers.
If required by law, regulation, or legal process to protect the rights, property, or safety of Talachi Jewelry, our customers, or others.
We do not sell, rent, or trade your personal data to any third parties for their marketing purposes.
6. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this policy. Specifically:
We retain active customer data and service history to provide you with continuous care and service.
Thereafter, we will retain and use your data only as necessary to comply with our legal obligations (such as tax, accounting, or consumer protection laws), resolve disputes, and enforce our agreements.
7. Your Data Protection Rights
Under applicable UAE data protection laws, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct any inaccurate or incomplete data.
Deletion: Request that we delete your personal data, subject to certain legal exceptions (e.g., where we are required to retain it by law).
Objection: Object to our processing of your data based on our legitimate interests.
Marketing Opt-Out: You can opt-out of receiving any promotional communications at any time by contacting us.
To exercise any of these rights, please contact us using the details in Section 1. We may need to verify your identity before processing your request.
8. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and secure access controls.
9. International Transfers
Your data is collected and stored within the United Arab Emirates. If we ever need to transfer your data internationally, we will ensure it is protected by appropriate safeguards as required by law.
10. Cookies
Our website uses cookies to enhance your browsing experience and analyze site traffic. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that disabling cookies may affect the functionality of our website.
11. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on our website with a new "Effective Date." We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your data, please contact us at:
Email: contact@talachijewelry.com
